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How do I go about booking an appointment for this cleaning service? 

When you receive your purchased voucher via Deals for Joy, simply follow the instructions that come attached with it to book your appointments. 


Why is the aircon operating but there isn't any cold air (aircon not cold)?

The air conditioning system basically comprises of 2 sections. The indoor fancoil simply acts as a blower to dissipate the cooling generated by the outdoor condenser. If there is no cool air blowing out from the indoor fancoil, the outdoor condenser might not be working. A qualified technician is needed to troubleshoot on the outdoor condenser. Another factor could be the user setting it to “Cool” mode.


Why is the aircon leaking water?

A normal air conditioner will have water condensate in the indoor fancoil and discharge through a draining pipe to the nearest drain. Air Conditioner will start to leak water when the drainage piping is clogged / choked. Due for normal servicing.


Why is the room not cold enough even after the aircon has been running for a few hours?

There are a number of causes to this air conditioner not cold situation:

Reason 1: The indoor fancoil is dirty resulting in weak dissipation of cool air.

Reason 2: The outdoor condenser is dirty resulting in it being incapable of producing cooling refrigerant.

Reason 3: There may not be enough refrigerant in the air conditioning system.

Reason 4: There might be some problem with the air conditioning system resulting in non-continuous operation of the system.

Reason 5: The desired operating temperature is set too high.

Reason 6: The air conditioner installed is under-sized.


Why is the aircon not working?

One common reason is that the electrical power is not supplied to the air conditioner. Perform an initial check on your electrical panel making sure that the electrical supply to the air conditioner has not trip. Upon confirmation of the availability of electrical supply, a qualified technician should be engaged to have the air conditioner repair.


What is the advantage of regular aircon service?

Regular service of your air conditioning equipments will provide the following benefits:

Benefit 1: The air conditioner will cool better.

Benefit 2: The electrical consumption of the air conditioning equipment will be lower.

Benefit 3: Aircon leaking will be minimized.

Benefit 4: There will be less need for aircon repair.

Benefit 5: The air con equipment lifespan will be prolonged.


How often should I have the air con service?

In general, it is recommended that residential air conditioner is to be serviced, check every 3 months/ heavy usage (every month) and every month for commercial air conditioners. The duration varies with different usage patterns and other environmental factors. Please seek the assessment of a qualified technician.


Can I do my own air con maintenance?

The basic maintenance that is recommended is the cleaning of the air filter and outer panel of the air conditioner every 2 weeks. This will help to improve the air conditioning of the room.


Why is the air con noisy?

Noise is normally generated from

a. Vibration noise resulted from dirty indoor fancoil/ outdoor condenser.

b. Noisy draft resulted from dirty indoor fancoil.

c. Loose mounting of components in the air conditioning system.

d. Faulty parts in the air conditioning system.


Why is the air con smelly?

The smell comes from bacteria formed by microbes in the warm dark humid environment in the indoor fancoil unit. Sometimes when the smell is very bad you may need a more intensive chemical treatment to rectify this problem. Possible root cause: poor insulation, water drainage issue or room too wet.


Why does the air con need chemical cleaning / chemical washing?

Chemical overhaul/cleaning is a very thorough way of cleaning the air conditioner. When an air conditioner is badly clogged/ choked and a general service can't improve the condition, an overhaul is necessary. In an overhaul, the air conditioner is dismantled part by part and chemically washed.


Why must the FCU be dismantled for chemical cleaning / washing instead of inserting a water tray to wash away the chemical?

By dismantling the fan coil unit, the air conditioning individual components can be washed thoroughly. This will help better clean the unit and also not leave behind chemical residue that may lead to the corrosion of the fan coil.


What types of air con do your company service?

We provide services for different types and brands of air conditioner. The following are some example:

1.Window air conditioner

2.Casement air conditioner

3.Residential split air conditioner

4.Commercial air conditioner (Daikin VRV system)


 What type of air con services does your company provide?

We provide a full range of air con service. The following are the list:

1.Aircon servicing / Aircon maintenance

2.Regular contract maintenance

3.Chemical overhaul

4.Chemical cleaning / Chemical flushing

5.Installation of air conditioning system

6.Aircon repair

7.Evaluate and advice


What should be done if there is a refrigerant leakage problem?

If your air conditioning system has a refrigerant leak problem, simply adding refrigerant (R22 / R410) is not a solution. A trained technician should perform a test to trace and repair the leak. Upon completion of leakage repair, a correct amount of refrigerant should be top up.


Do we need to service the Condenser (outdoors)? If, yes, how often?

You need to service the condenser (outdoor air conditioning unit) at least once a year to make sure the air circulation of the unit is not blocked. It can affect the cooling efficiency, a shorter compressor life and higher electrical consumption. Sometimes, it is subjected to environmental conditions, which requires a qualified technician to give recommendations.



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