Headset +65 6742 1771
Shopping cart Cart 0
Customer Service
Exchanges & Returns
Terms & Conditions
Refund Policy
Privacy Policy
Frequently Asked Questions
Warranty Registration
Promotional Discount - Terms & Conditions
Product Instructions
Exclusive Online Reseller
Retail Partners
About Us
Instalment Payment Plan
Contact Us
Warranty Information - Direct Purchases
Warranty Registration - Retail / Online Partners
Flex Shot FAQ
Flex Seal FAQ
AIBI Slendertone ABS 8 - Frequently Asked Questions
CUCKOO Q10 Multi Rice Cooker - Frequently Asked Questions
H2O Steam FX Pro - Frequently Asked Questions
Ultimo AirLift Mop - Frequently Asked Questions
Hurricane Cyclone Vac - Frequently Asked Questions
Sparky Kleen - Frequently Asked Questions
Steam Mate - Frequently Asked Questions
Lapovo Smoothie - Frequently Asked Questions
Arctic Tumbler - Frequently Asked Questions
Sankom Patent Socks - Frequently Asked Questions
Ultimo Casa - Frequently Asked Questions
Bambillo - Frequently Asked Question
Evercook Frying Pan - Frequently Asked Questions
Master Gym - Frequently Asked Questions
Livington Prime Cordless Vacuum - Frequently Asked Questions
Coocan IH Titanium Ceramic - Frequently Asked Questions
8 in 1 Gourmet Chef - Frequently Asked Questions
Kinohimitsu Stem Gold+ Set - Frequently Asked Questions
Copper Fit Back Support Super Kit - Frequently Asked Questions
Wondercore Rock N Fit - Frequently Asked Questions
Contour PowerBed - Frequently Asked Questions
Herbal Revival Thomson Activated Ginkgo Set | 120 Tablets - Frequently Asked Questions
Gain City AC Package - Frequently Asked Questions
Kinohimitsu Superfood Plus - Frequently Asked Questions
Tokyo Jelly TJ's Diet - Frequently Asked Questions
Mayer Air Fryer - Frequently Asked Questions
Ultimo Mop Duo - Frequently Asked Questions
Celebrating our 10th year with you!
Mayer Set Meal Mini Cooker - Frequently Asked Questions
Smart Cutter - Frequently Asked Questions
Nutri Blitzer - Frequently Asked Questions
Freesia Hair Dye - Frequently Asked Questions
Samurai Edge - Most Commonly Asked Questions
Arctic Deluxe Set - Most Commonly Asked Questions
GOURMET CHEF Rotating Air Fryer - Most Commonly Asked Questions
H2O E3 Natural Cleaning System - Most Commonly Asked Questions
Trentios Water Heater Set - Most Commonly Asked Questions
Korea King Cookware - Frequently Asked Questions
Mugen 11-in-1 Instant Pressure Pot - Frequently Asked Questions
Korea King Single Fry/Wok Pan - Frequently Asked Question
BRAND’S® Essence of Chicken Set | Free Luminarc Container - Frequently Asked Question
Love It, Own It, Pay Later with Atome

Arctic Deluxe Set - Most Commonly Asked Questions


In one Arctic Deluxe Set, it contains: 

1 x Arctic Food Jar Black

2 x Arctic Smart Flask (1 x Stainless Steel, 1 x Black) 

2 x Arctic Mug (1 x Stainless Steel, 1 x Black)

What is the difference between the 3 items?

- Arctic Food Jar can be used in both indoor and outdoor settings. It can hold up to 1 litre of either food or drink. You can even use it to cook instant noodles, porridge and eggs! 

- Arctic Smart Flask can also be used in both indoor and outdoor settings. It is better than other thermal flasks in the market as it has a smart temperature sensor, indicating the temperature of the drink inside. You would typically contain drinks in Arctic Smart Flask only. 

- Arctic Mug is typically used in indoor settings such as homes and offices. It is usually used to contain drinks

Can I change colour/items in the set?

Sorry, this is a fixed set, so no changing of colours or items. 

Are all the items BPA Free?

Yes, all the items in the set are BPA Free.

Can I wash all the items in the dishwasher?

No, as the items are not dishwasher safe.

Why are my drinks not cold/hot for the time as advertised?

The advertised ‘24hrs cold and 12hrs’ hot are tested in controlled environments. In actual lifestyle, the temperature keeps changing so it will affect the potential of the product, when the user keeps opening and closing the lid, the temperature will be affected largely too. 

Do ensure that the rubber seal is in place too.


Arctic Food Jar


1 litre


Inner: 18/8 Stainless steel 304

Outer:18/8 Stainless steel 201 + powder coating

Spoon:18/8 Stainless steel 304

Paint coating: Synthetic Resin

After using the Food Jar to contain hot contents, can I wash it immediately with cold water?

Yes you may.

What is inside the Arctic Food Jar?

Contained within the Arctic Food Jar lies a stainless steel spoon and a stainless steel bowl for easy outdoor consumption.

Arctic Smart Flask




Inner: 18/8 Stainless steel 304

Outer:18/8 Stainless steel 201 + powder coat

Rubber seal: Silicone

Strainer: 18/8 Stainless steel 304

Paint coating: Synthetic Resin

How long is the battery life?

It depends on how often you use it. But typically, the battery life lasts at least half a year while the normal service life is around 1 year. 

After the battery is depleted, can I change the battery?

You are not able to remove the battery. So you can either use it as a normal flask after the battery is depleted, or you could get a new lid to replace it. 

Can I soak the lid into water while washing?

It can only be soaked and rinsed for a short period of time as there is a battery in-built to the lid.

Arctic Mug




Inner: 18/8 Stainless steel 304

Outer: Matte Powder Coating

Rubber seal: Silicone 

I cannot close the lid properly. Why does this happen?

Scenario 1: Containing hot liquids

Reason: This could be due to high pressure when containing hot liquids. 

What to do: When containing hot liquids, allow it to cool for at least 3 minutes before placing the lid on. When placing or removing the lid, always open the opening to release the pressure for an easier lid-opening experience.


Scenario 2: Rubber seal not properly placed

Reason: When washing, the rubber seal may have misalignment. 

What to do: Ensure that the rubber seal is properly aligned. 


JML Singapore Pte Ltd is part of the JML Group of Companies. UEN No:201003805D
Copyright @ 2017 JML Singapore Pte Ltd, All rights reserved.