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Arctic Deluxe Set - Most Commonly Asked Questions

Set 

In one Arctic Deluxe Set, it contains: 

1 x Arctic Food Jar Black

2 x Arctic Smart Flask (1 x Stainless Steel, 1 x Black) 

2 x Arctic Mug (1 x Stainless Steel, 1 x Black)

What is the difference between the 3 items?

- Arctic Food Jar can be used in both indoor and outdoor settings. It can hold up to 1 litre of either food or drink. You can even use it to cook instant noodles, porridge and eggs! 

- Arctic Smart Flask can also be used in both indoor and outdoor settings. It is better than other thermal flasks in the market as it has a smart temperature sensor, indicating the temperature of the drink inside. You would typically contain drinks in Arctic Smart Flask only. 

- Arctic Mug is typically used in indoor settings such as homes and offices. It is usually used to contain drinks

Can I change colour/items in the set?

Sorry, this is a fixed set, so no changing of colours or items. 

Are all the items BPA Free?

Yes, all the items in the set are BPA Free.

Can I wash all the items in the dishwasher?

No, as the items are not dishwasher safe.

Why are my drinks not cold/hot for the time as advertised?

The advertised ‘24hrs cold and 12hrs’ hot are tested in controlled environments. In actual lifestyle, the temperature keeps changing so it will affect the potential of the product, when the user keeps opening and closing the lid, the temperature will be affected largely too. 

Do ensure that the rubber seal is in place too.

 

Arctic Food Jar

Capacity

1 litre

Material

Inner: 18/8 Stainless steel 304

Outer:18/8 Stainless steel 201 + powder coating

Spoon:18/8 Stainless steel 304

Paint coating: Synthetic Resin

After using the Food Jar to contain hot contents, can I wash it immediately with cold water?

Yes you may.

What is inside the Arctic Food Jar?

Contained within the Arctic Food Jar lies a stainless steel spoon and a stainless steel bowl for easy outdoor consumption.

Arctic Smart Flask

Capacity

500ml

Material

Inner: 18/8 Stainless steel 304

Outer:18/8 Stainless steel 201 + powder coat

Rubber seal: Silicone

Strainer: 18/8 Stainless steel 304

Paint coating: Synthetic Resin

How long is the battery life?

It depends on how often you use it. But typically, the battery life lasts at least half a year while the normal service life is around 1 year. 

After the battery is depleted, can I change the battery?

You are not able to remove the battery. So you can either use it as a normal flask after the battery is depleted, or you could get a new lid to replace it. 

Can I soak the lid into water while washing?

It can only be soaked and rinsed for a short period of time as there is a battery in-built to the lid.

Arctic Mug

Capacity

300ml

Material

Inner: 18/8 Stainless steel 304

Outer: Matte Powder Coating

Rubber seal: Silicone 

I cannot close the lid properly. Why does this happen?

Scenario 1: Containing hot liquids

Reason: This could be due to high pressure when containing hot liquids. 

What to do: When containing hot liquids, allow it to cool for at least 3 minutes before placing the lid on. When placing or removing the lid, always open the opening to release the pressure for an easier lid-opening experience.

 

Scenario 2: Rubber seal not properly placed

Reason: When washing, the rubber seal may have misalignment. 

What to do: Ensure that the rubber seal is properly aligned. 

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