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Arctic Tumbler - Frequently Asked Questions

What is in the set?

The set contains 3 Arctic Tumbler in 3 different colours (Black, Turquoise and Stainless Steel)

Can I pick colours of my own choice?

At the moment, each set has fixed colours (Black, Turquoise and Stainless Steel). There is NO option of choosing your colours. 

What is the capacity?

900ml

Weight

500g

What is the material?

It is made using 18/8 Stainless Steel

Is it BPA Free?

Yes.

Can I wash Arctic Tumbler in the dishwasher?

No, as Arctic Tumbler is not dishwasher safe.

Delivery Fee

There is an additional delivery fee of $5.90 to be added since the total amount of the product is less than $80.00. 

Can I use Arctic Tumbler over the stove?

Strictly no using over heat sources. What was shot in the show was strictly for demonstration purposes. Arctic Tumbler is only meant for keeping your drinks/food warm/cold.

I cannot close the lid properly. Why does this happen?

Scenario 1: Containing hot liquids

Reason: This could be due to high pressure when containing hot liquids. 

What to do: When containing hot liquids, allow it to cool for at least 3 minutes before placing the lid on. When attaching or removing the lid, always open the opening to release the pressure for an easier lid-opening experience.

 

Scenario 2: Rubber seal not properly placed

Reason: When washing, the rubber seal may be misaligned. 

What to do: Ensure that the rubber seal is properly aligned. 

Why are my drinks not cold/hot for the duration as advertised?

The advertised ‘24hrs cold and 12hrs’ hot are tested in controlled environments. Subjected to an individual’s lifestyle and environments, the surrounding temperature varies, and as such will affect the potential of the product. If the user constantly opens and closes the lid, the temperature will be affected largely too.If the rubber seal is not fit properly or is misaligned this will affect the performance of the product as well. 

The paint of the tumbler comes off, what should I do?

We are sorry to hear about it. 

Within 14 days money-back guarantee period:

Please contact our customer service at +65 6742 1771 to book an appointment for exchange or refund. 

After the 14 days money-back guarantee period: 

Please contact our customer service at +65 6742 1771 and we will settle this on a case-by-case basis. Thank you for your understanding. 

Are there any brochures regarding the products

At the moment, there are no brochures. For more information, please visit https://www.jml.sg/products/arctictumbler 

 

 

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