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Arctic Tumbler - Frequently Asked Questions

What is in the set?
The set contains 3 Arctic Tumbler in 3 different colours (Black, Turquoise and Silver)

Can I choose the colour of Arctic Tumbler?
At the moment, the colours are fixed at Black, Turquoise and Silver. So you are not able to choose the colour.

What is the capacity?
900ml

Weight
500g

What is the material?
It is made using 18/8 Stainless Steel.

Is it BPA Free?
Yes.

Can I wash Arctic Tumbler in the dishwasher?
No, as Arctic Tumbler is not dishwasher safe.

Delivery Fee
There is an additional delivery fee of $10.00 (online order), and $5.90 (call-in) to be added since the total amount of the product is less than $80.00. 
There is a difference in the price of delivery fee to be added as this is a special service that JML offers when a customer calls in. 

Can I use Arctic Tumbler over the stove?
Strictly no using over heat sources. What was shot in the show was strictly for demonstration purposes. Arctic Tumbler is only meant for keeping your drinks/food warm/cold.

I cannot close the lid properly. Why does this happen?
Scenario 1: Containing hot liquids
Reason: This could be due to high pressure when containing hot liquids. 
What to do: When containing hot liquids, allow it to cool for at least 3 minutes before placing the lid on. When placing or removing the lid, always open the opening to release the pressure for a more effortless lid-opening experience.

Scenario 2: Rubber seal not properly placed
Reason: When washing, the rubber seal may have a misalignment. 
What to do: Ensure that the rubber seal is aligned correctly. 

Why are my drinks not cold/hot for the duration as advertised?
The advertised ‘24hrs cold and 12hrs’ hot are tested in controlled environments. In the actual lifestyle, the temperature keeps changing so it will affect the potential of the product; when the user keeps opening and closing the lid, the temperature will be affected largely too. 
Do ensure that the rubber seal is in place too.

The paint of the tumbler comes off. What should I do?
We are sorry to hear about it. 
Within 14 days money-back guarantee period:
Please contact our customer service at +65 6742 1771 to book an appointment for exchange or refund. 

After the 14 days money-back guarantee period: 
Please contact our customer service at +65 6742 1771, and we will settle this on a case-by-case basis. Thank you for your understanding. 

Are there any brochures regarding the products
At the moment, there are no brochures. For more information, please visit https://www.jml.sg/products/arctictumbler. 

 

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