|Exchanges & Returns|
|Terms & Conditions|
|Frequently Asked Questions|
|Promotional Discount - Terms & Conditions|
|Exclusive Online Reseller|
|Instalment Payment Plan|
|Warranty Information - Direct Purchases|
|Warranty Registration - Retail / Online Partners|
|Flex Shot FAQ|
|Flex Seal FAQ|
All Products purchased from us will only be delivered to you as stated from the chart below. If you have not received your product after the scheduled day, please do not hesitate to contact our Customer Service team.
If your order day/delivery day happens to fall in the week of a public holiday, the default delivery table will be delayed +2 working day, excluding weekends. For further info, do not hesitate to contact us.
(Within 3-5 working days)
ORDER > ESTIMATED DELIVERY DAY
Monday > Friday
Tuesday > Monday
Wednesday > Tuesday
Thursday > Wednesday
Friday > Thursday
Saturday > Friday
Sunday > Friday
What is the delivery time?
Our appointed courier service will send an sms to you one day before delivery.
A flat rate of S$10 will be charged for delivery below S$80 spent.
Coterie Members: Flat rate of S$4.90 will be charged for delivery below S$80 spent.
For Online purchase - Free shipping applies to qualifying orders above S$80 spent!
For OFFLINE Purchase – Free shipping for purchases more than S$200 spent, unless otherwise stated.
Do you ship internationally?
No, we provide delivery locally in Singapore only.
What happens if I’m not in when you deliver?
Most of our products are dispatched by our nominated carrier and will usually require a valid signature as proof of delivery (POD). In the event of absence, an absent slip will be inserted under your door giving details of the attempted delivery, providing contact details of the courier company. You may contact the courier company to reschedule another timeslot. Alternatively, you can call our Customer Service hotline at +65 6383 2116 and we will assist you to track your purchase.
How do I cancel my orders?
Please call our customer service hotline at +65 6383 2116, JML Singapore Pte Ltd reserves the right to refund you only on the price of any Goods based on your mode of payment, even after the relevant sales order is confirmed and payment has been received, in lieu of delivery or supply of such Goods within one business day.