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All Products purchased from us will only be delivered to you as stated in your purchase summary. If you have not received your product after the scheduled day, please do not hesitate to contact our Customer Service team.
If your order day/delivery day happens to fall in the week of a public holiday, the default delivery table will be delayed +2 working day, excluding weekends. For further info, do not hesitate to contact us.
What is the delivery time?
Our appointed courier service will send an sms to you one day before delivery.
Delivery Charges* (For SINGAPORE orders)
A flat rate delivery fee will be charged for delivery below S$80 spent unless otherwise stated.
Delivery Charges* (For MALAYSIA orders)
Delivery charges are calculated based on the volumetric weight of the parcel by the total cart weight according to the charges by tier.
Free Delivery* (For SINGAPORE orders)
Free delivery applies to qualifying orders above S$80 spent or otherwise stated!
Do you ship internationally?
We provide delivery locally in Singapore and West Malaysia only
What happens if I’m not in when you deliver?
Most of our products are dispatched by our nominated carrier and will usually require a valid signature as proof of delivery (POD). In the event of absence, an absent slip will be inserted under your door giving details of the attempted delivery, providing contact details of the courier company. You may contact the courier company to reschedule another timeslot. Alternatively, you can call our Customer Service hotline and we will assist you to track your purchase.
How do I cancel my orders?
Please call our customer service hotline, JML Singapore Pte Ltd reserves the right to refund you only on the price of any Goods based on your mode of payment, even after the relevant sales order is confirmed and payment has been received, in lieu of delivery or supply of such Goods within one business day.