|Exchanges & Returns|
|Terms & Conditions|
|Frequently Asked Questions|
|Promotional Discount - Terms & Conditions|
|Exclusive Online Reseller|
|Warranty Information - Direct Purchases|
|Warranty Registration - Retail / Online Partners|
|Flex Shot FAQ|
|Flex Seal FAQ|
|AIBI Slendertone ABS 8 - Frequently Asked Questions|
|CUCKOO Q10 Multi Rice Cooker - Frequently Asked Questions|
|H2O Steam FX Pro - Frequently Asked Questions|
|Ultimo AirLift Mop - Frequently Asked Questions|
|Hurricane Cyclone Vac - Frequently Asked Questions|
|Sparky Kleen - Frequently Asked Questions|
|Steam Mate - Frequently Asked Questions|
|Lapovo Smoothie - Frequently Asked Questions|
|Arctic Tumbler - Frequently Asked Questions|
|Sankom Patent Socks - Frequently Asked Questions|
|Ultimo Casa - Frequently Asked Questions|
|Bambillo - Frequently Asked Question|
|Evercook Frying Pan - Frequently Asked Questions|
|Master Gym - Frequently Asked Questions|
|Livington Prime Cordless Vacuum - Frequently Asked Questions|
|Coocan IH Titanium Ceramic - Frequently Asked Questions|
|Kinohimitsu Stem Gold+ Set - Frequently Asked Questions|
|Gain City AC Package - Frequently Asked Questions|
|Kinohimitsu Superfood Plus - Frequently Asked Questions|
|Tokyo Jelly TJ's Diet - Frequently Asked Questions|
|Mayer Air Fryer - Frequently Asked Questions|
|Ultimo Mop Duo - Frequently Asked Questions|
|Celebrating our 10th year with you!|
|Click on image to get your gift from JML!|
What is a HEPA Filter?
HEPA: High-efficiency particulate air.
HEPA is a type of mechanical air filter and it forces air through a fine mesh that traps harmful particles such as pollen, pet dander, dust mites, and tobacco smoke.
How should I wash my filter?
Primary filter: Wash from inside out. Reuse it has dried after naturally. Otherwise, brush off the dirt after usage.
Secondary filter: Wash it against the direction of the dirt. Dry it naturally then use.
What is a sealed system?
Sealed system means that while vacuuming, none of the dust will leak from the machine as air passes through it.
What is its suction power?
Livington Prime has a suction power of 100W.
Will the suction power be weaker as the battery power decreases?
No, the suction power will remain the same despite the battery power decreasing.
What will happen after 20 minutes?
After 20 minutes, the LED light will cease and vacuum will come to a stop. Please remove the battery and place it in the charging station.
If I charge it constantly, will it last more than 20 minutes?
No, the battery will still only provide 20 minutes of continuous usage. Please avoid overcharging for a longer battery lifespan.
What is the difference between cordless and corded vacuum?
The main difference one would be the suction power. Since corded vacuums are plugged in, their suction powers tend to be stronger. Whereas cordless vacuum depends on their battery for the power, but they provide more movement and convenience compared to the corded vacuum.
Can Livington suck up water?
No, Livington can only suck up solid substances.
How long does it take to charge the battery?
It would take about 5 hours for a complete charge.
How should I clean the brush head?
When cleaning, remove the brush head from the machine and remove the dust particles.
What is the 3-in-1 Combination Brush?
It contains a grout nozzle for narrow gaps, a brush attachments for cleaning items such as computer keyboards and a furniture brush for cleaning furniture.
Cleaning and Maintenance
After using Livington Prime, the dust collection container should be cleaned. Take the dust collection container to a waste bin, then slacken the lock on the underside of the dust collection container to empty out the dust. To clean the filter separately, turn it in an anti-clockwise direction,slacken it off and brush it off. You may also wash it. Ensure to dry naturally before next usage. If you wish to clean the exterior of the appliance, ensure that it is kept separate from the power supply and the ON/OFF button is switched off. You may then wipe it down with a damp, cotton towel (with water or a neutral cleaner) without letting water or cleaner get inside.
Once finished using, Livington Prime should be stored in a cool and dry place with NO direct exposure to sunlight or dampness.
Ultimo Plush Mat FAQ
It is 40cm (W) by 60cm (L).
Can I get another colour other than Black?
At the moment, this free gift is only available in black.
It is made of microfibre.
You can place it in the machine for washing.
Ultimo Plush Mat dries your feet at a faster rate and absorbs sand, dust and snow too.