Trentios Water Heater Set - Most Commonly Asked Questions

Temperature & Heat Settings

What is the maximum temperature of the water heater?

The maximum temperature of the TRENTIOS IntelliHeat is 55℃

 

Can I change the temperature of the water even while I’m showering?

Yes, you can

 

How can I see the temperature of my water setting?

You will need to tap on the setting button to see the water temperature

 

How many levels of heat settings does Trentios IntelliHeat have?

TRENTIOS IntelliHeat water heater has 3 levels of heat setting. You may adjust it using the “UP” or “DOWN” button.

 

Will the water temperature fluctuate while I’m showering?

No. It will not.

 

How long does it take to heat up?

2 to 3 Seconds.

 

Installation 

How long does the installation process take?

For replacement of the existing unit will take around 30 minutes

 

How to go about installing TRENTIOS IntelliHeat water heater?

Call 66340312 for installation requirements.

 

Will the installation team help to dispose of my old water heater?

Yes.

 

Energy-saving

Does a double heating element consume more electricity?

No it does not. At each water temperature level, there is a fixed amount of electricity that is passed through. In fact, with a double heating element, water is heated up twice as fast using the same amount of electricity.

 

Is TRENTIOS IntelliHeat energy efficient?

Yes, Trentios Intelliheat only uses 3000watts, whereas other brands in the market use 3300watts. Trentios Intelliheat helps you to save 10% electricity!

 

Water Saving Level

What is the default water level alert?

By default, the water level alert is 45 litres.

 

How do I change the water level alert?

Tap on the settings twice, and tap on the up or down button to increase and decrease the level.

 

What is the maximum water level that I can set?

The maximum water level is 99.

 

What is the minimum water level that I can set?

The minimum water level is 10.

 

Will Trentios IntelliHeat water heater alert me of my water usage while I’m showering?

While showering, the number on the water heater will blink 10 litre before your preset amount.

 

Where do I see the total water level consumed?

It will be shown at the 2nd line of the water heater.

 

How to reset the total water level consumed?

Tap on the settings 4 times, and long press on the setting button to reset.

 

Do you have any videos to teach on how to use the Trentios intelliheat water heater?

You can view more information in this link. https://www.youtube.com/watch?v=CsMB4xFncVc&feature=youtu.be

 

Care and Maintenance

How often must TRENTIOS IntelliHeat be flushed?

TRENTIOS IntelliHeat does not need to be flushed at all as the water tank is made entirely out of stainless steel material which is non-corrosive.Any specific maintenance care to take note?

 

How often do I need to check the wiring of TRENTIOS IntelliHeat?

No need. Only if there is no power when on.

 

Material

What is the material of the front housing material?

Acrylonitrile Butadiene Styrene

 

What is the material of the back base material?

Acrylonitrile Butadiene Styrene

 

What is the material of the heating tube?

Polyamide 66

 

What is the inlet & outlet pipe material?

Polyamide 66

 

General

What is the operating water pressure?

There are various factors affecting your water pressure. Such as the type of your household, the level that you are staying on etc.

 

What is the protection class?

IPX5

 

What functions are there?

Heating temperature adjustable (3 level) 

Per bath water usage control

Reset to zero from accumulative water and electricity usage 

 

What colours are available?

TRENTIOS is available in 2 colours - white and black

 

What does the logo on top of the numerical number symbolise?

A smiling face - Customer centric 

 

Is the touchscreen interface usable even in wet conditions?

Yes, all TRENTIOS IntelliHeat water heaters go through rigorous testing to ensure that they are usable in wet conditions.

 

Does IntelliHeat support rain showers?

Yes, but this is subjected to water pressure which depends on where you stay (e.g. HDB, landed property etc.)

 

What is the average life span of TRENTIOS IntelliHeat water heater?

Heating Element 10 Years warranty, other parts 1 year.

 

Does the TRENTIOS IntelliHeat water heater have any spare parts? If yes, where can I purchase them? 

No.1 Ubi View #01-04 S408555. Customer service Hotline – 66340312

 

Troubleshooting

 

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