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|Exchanges & Returns|
|Terms & Conditions|
|Frequently Asked Questions|
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|JML APP DOWNLOAD|
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|Warranty Information - Direct Purchases|
|Warranty Registration - Retail / Online Partners|
|Flex Shot FAQ|
|Flex Seal FAQ|
Thank You For Shopping With JML!
For your convenience, you do not need to register your warranty since you have purchased from us directly.
Your details have been registered in our system for the warranty coverage.
If your product malfunctions within the one year warranty, you may request for an exchange. The products must be returned to JML Singapore Pte Ltd before any request for exchanges will be entertained. No administrative charge shall apply for such exchange. Should you wish to do an exchange of a product with us, please do so at our head office during office hours at:
No. 1 Kaki Bukit Road 1, #01-05 Enterprise One, Singapore 415934
All original packing materials, manuals, accessories and gifts that come with the purchased goods have to be returned together with the defective goods along with the proof of purchase or receipt. In the event of incomplete, defected or goods damaged in transit, including products shown to be defective not due to your negligence, you will be entitled to a replacement or an exchange. In such circumstances, JML Singapore Pte Ltd will absorb for the delivery cost to be sent to you in return for the exchange. However, in any other conditions, you will be responsible for the delivery charges. Please contact us during office hours (Monday to Friday 9am to 6pm, Weekends 10am to 3pm).
JML Singapore Pte Ltd reserves the right to refuse any exchange/refund/return should there be any shortages of part or in packaging deemed non-conform to our specification.
Our exchange policy does not apply to:
- “Hygiene” or perishable products that have been opened/unsealed or used.
- Products that had been damaged due to customer's individual negligence or by incorrect usage of the product.
- Stains, discolouration, scratches due to normal, everyday wear and tear
JML Singapore Pte Ltd will take no liability or claims for any damages done due to customer's individual negligence. Customers are recommended to read through the user manual before using the product correctly.