Refund Policy

Customer services will be limited to phone/email/social enquiries only. Refunds and exchanges will only resume after 1st June. Thank you and sorry for the inconvenience.

For any assistance, please contact us at:
T: +6563832116
E: enquiries@jmldirect.com.sg
Whatsapp: +6582818524

 

 

14 Days Money Back Guarantee 

JML offers our customers to enjoy a 14 days money back guarantee to test the product claims and standard. However, it only applies to products which state "14 days money back guarantee" in the infomercial or the indication as per advertised. 

 

This policy is strictly Not Applicable for:

1) Products which do not have any indication of the 14 days money back as advertised

2) Hygiene or perishable products.(I.e: Inner wear & Cosmetic) *unless otherwise stated/advertised*

3) Purchases not made directly from JML's Call centre or Webstore.

4) One-Off Promotional discounted products

5) JML Showroom or Retail partners

6) Alteration or modification done to the product; if found

7) Unauthorized repair done to the product; if found

8) Misusing/Unethical damage done to the product; if found

 

How do I go about doing a refund?

It is mandatory for customers to visit our showroom physically for the refund, refund procedures will only be applicable through the purchaser’s mode of payment. Return the unassembled item in their original packaging, all original packing materials, manuals, accessories and gifts that come with the purchased Goods have to be returned together with the defective Goods along with the proof of purchase or receipt for a full refund.

 

Refunds will be issued within 14 working days as such:

- Credit card payment will be refunded through credit card

- Paypal payment will be refunded through paypal

- Cash payment will be refunded through bank transfer/cheque

 

Instalment Plan Refund

According to DBS/POSB bank, Customers who have made their purchase through JML’s instalment plan will have to wait up to a period of 2 - 3weeks before the bank approves the credit back to purchaser’s credit card. A refund form will be signed when the customer visits JML’ service centre for the refund.

 

Procedure – The full product price which customer had paid for will be refunded to the credit card once the bank had approved the refund. However, customers will still need to continue paying for the balanced monthly sum. Early settlement of full instalment sum will result in a service charge of $150 payable to DBS/POSB bank.

 

Delivery charges will not be refunded.

JML Singapore Pte Ltd reserves the right to refuse any exchange/refund/return should there be any shortages of part or if packaging deemed non-conform to our specification.